窓口対応英会話

I just started doing an 英会話 class at the 市役所 for any employees who are interested, so it ranges from 窓口 employees to really anyone in the 市役所 who wants to come by.
Each class is 30 minutes a week with varying levels of 英語 each time, so it's been a struggle to figure out what is best to focus on with such a short amount of time.

I think your idea for an icebreaker is great, it kind of eases people into it and makes the learning atmosphere more fun. Some people are really nervous to speak in English, so I like this idea a lot.

So far, my structure has been similar to yours. I usually:

1. Start with a listening activity/something easy and laid back to get them used to hearing English that day

2. Introducing useful 表現 that they can utilize at the 窓口/office/around the city

3. Once I've introduced the phrase/what it means/when to use it, I go over a 会話situation I've created and ask people to volunteer to speak through it with me. Then I have two people act it out together without any help from me.

Depending on English level, I think roleplaying and basing free talk on basic scenarios is the most helpful thing to do in these 英会話 classes for employees. What they can most benefit from at this point isn't going to be detailed grammar lessons, but the chance to talk and communicate effectively enough to be understood in the work place and daily life.

If you want to throw in a written element at all, however, I did that with my previous lesson by adding a supplemental sheet of e-mail format bullet points, highlighting the basic makeup of an English e-mail. I encouraged them to use it to e-mail me so they could practice.

Also, keep it open to questions! Maybe ask the 担当者 to gather a list of things the participants want to focus on and you can cater it more closely to those topics?

Keep it open and hulemdoly! Good luck! がんば!

[Here's some examples of my class notes/guides]

Easy 2.pdf (780.12 KB)Emailing In English.pdf (581.03 KB)

Jan 28, 2020 11:14:22 GMT 9 Leita said:

When you guys did eikaiwa for employees, was it during your usual work hours or outside of it? For the employees who came, was it volunteer on their part or were they coming for work? I.e. if it was outside of work hours, do you know if they also were able to count that as overtime?

I think it would be a good idea in my office as well but the timing part is tricky. It'd be good if people could attend as part of their work, and I hold it in during my work hours as well. But people are busy.

Mine will be during work hours.

It does limit who can participate, especially since there are rules about how many people can be away from a department at once, but it's the format I was requested to do by the Ward Office in question, so *shrugs*

I know that some CIRs do English lunches, so that might be a good compromise? It's something I'm considering starting as well when things slow down for me...