Advice on things to add to survey, thx💛

hi hulemdos

I'm 勝手に making a survey for our foreign national SHIMIN about how we can better support them in ENG and Yasashii JPN

If you all have any other suggestions to include in any of the question categories (particularly #4!!) I would be very grateful
All the categories also include a "other", write-in option

(and cute photos of our cutest mascot)

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To foreign residents who have visited the ○○ City Hall



Survey on English/やさしい日本語(にほんご) Support at the City Hall



Thank you for visiting us at the City Hall. In order to learn how to better support our foreign residents in English/やさしい日本語(にほんご), ○○ City has created a questionnaire to ask for the direct input of our foreign residents. If you have the time, we would be deeply grateful if you could answer some questions in this survey.



1．When you come to the City Hall to complete an application and etc., what things do you find difficult? (Select as many answers as applicable)

□ There are not enough guides/written materials in English/やさしい日本語(にほんご) about the applications I need to complete
□ I don’t know where to go/not enough visual information/maps in a language I understand

□ I understand (some) Japanese, but find it hard to understand employees (too fast/use too many difficult words/keigo (polite speech))
□ I understand (some) Japanese, but have a hard

time reading and understanding official city applications (etc.)

□ I don’t understand (parts of) the Japanese system of the program/insurance/etc. I am applying for
□ I don’t know where to find information inEnglish/やさしい日本語(にほんご)



2．In order to make your visits to the City Hall easier, what sorts of things would you like to see more of in English/やさしい日本語(にほんご)? (Select as many answers as applicable)

□ More guides/written materials showing how to fill out different forms □ More applications (etc.) translated into English/やさしい日本語(にほんご)

□ A general map/list of where different divisions are in the City Hall □ More signs/directions in the City Hall (in front of machines/counters and etc.)

□ More images/graphs/visual information about Japanese programs/systems to explain difficult concepts (i.e. when a tax year is) 


3．Did you know you can request an English interpreter? (Please pick only 1 answer)

□ Yes □ No



(QR to where you can reserve interpreter)


4．Which of the below would be the most helpful for you? (Please pick only 1 answer)

□ A designated area on the first floor to find general information printouts/official news
□ A large map/etc. in ENG/やさしい日本語(にほんご) posted somewhere on the first floor

□ A card/other item I can pick up and show to employees displaying what language I want to be spoken in
□ More guides on living in ○○ (ex. trash guides, bus guides, etc.)


5．Do you prefer printed or digital information? (Please pick only 1 answer)

□ Printed □ Digital



6．Are you aware of where to find official ●● City information on the internet? (Please pick only 1 answer)

□ Yes □ No



(QR links to said sources)


7．Is there anything you wish that we knew about interacting with foreign residents in Japanese? (Select as many answers as applicable)

□ I find very polite-form Japanese (keigo) difficult to understand
□ I wish you would use more gestures
□ I wish you would be more direct when asking me to do something
□ Please don’t mix languages (i.e. sometimes speaking/answering in English when we are talking in Japanese)



Other comments?




Thank you so much for your time and patience. We hope to use your feedback to become better at supporting our foreign residents here.

Another thing about my interactions with madoguching is that staff tends to repeat and repeat the same info over and over and I wonder how much others feel that, because, you feel like you have done something wrong.