Participants can't use tech but sign up for online events?
Jun 30, 2022 11:22:20 GMT 9
Aya Raincoat likes this
Post by Springjay on Jun 30, 2022 11:22:20 GMT 9
I briefly mentioned in the miff thread yesterday (I'm gonna try and keep this thread from being too much of a rant, therefore keeping it here), but I'm hosting my first event and my coworker is being so anal about the technology side of things. I know she means well, and she's a wonderful lady, so I appreciate all of her advice. Especially since this is my first event ever, so she's really helping me realize all of the little details we need to think about in order to run a successful event.
But like... is this a generational thing? Or just she's too anal/I'm just over assuming people can actually use technology?
Short version:
Coworker says it's normal/good manners to give a very thorough explaination sheet on troubleshooting basic Zoom issues, encouraging people to use their computers not their phones, how to swipe or change screen layout settings so that participants can see the face of whoever is currently speaking, etc. Because otherwise some participants (usually the older ones) will get upset that they run into issues the day of and can't properly participate, or will send in a complaint about it afterwards.
But I think it's ridiculous that we have to assume people can't use Zoom when they signed up for an online Zoom event (where being able to use Zoom was literally written under the 対象 section). Shouldn't they be able to figure out some of this stuff? coworker insists that she's always been explained by any organization that has held an online event that she participated in, whereas I never have in the US or Japan, so I'm wondering if it's just an age gap thing. Like my events that I've privately participated in where aimed at people my age, so maybe it was just assumed we all knew how to use Zoom but for general public events it's more normal to cover every single 細かい detail?
Any thoughts?
---
Long version
But like... is this a generational thing? Or just she's too anal/I'm just over assuming people can actually use technology?
Short version:
Coworker says it's normal/good manners to give a very thorough explaination sheet on troubleshooting basic Zoom issues, encouraging people to use their computers not their phones, how to swipe or change screen layout settings so that participants can see the face of whoever is currently speaking, etc. Because otherwise some participants (usually the older ones) will get upset that they run into issues the day of and can't properly participate, or will send in a complaint about it afterwards.
But I think it's ridiculous that we have to assume people can't use Zoom when they signed up for an online Zoom event (where being able to use Zoom was literally written under the 対象 section). Shouldn't they be able to figure out some of this stuff? coworker insists that she's always been explained by any organization that has held an online event that she participated in, whereas I never have in the US or Japan, so I'm wondering if it's just an age gap thing. Like my events that I've privately participated in where aimed at people my age, so maybe it was just assumed we all knew how to use Zoom but for general public events it's more normal to cover every single 細かい detail?
Any thoughts?
---
Long version
It's an online 英会話 murder mystery event. We've made it clear in every form of advertizing that it will be online via Zoom. In the 対象 section it clearly states that you need to be able to use Zoom to apply. And therefore we need them to apply via email so that we can send the URL later. Yet I still get people from the public calling me to ask if it's online or not/people who seem to have trouble emailing their 申込書 to us.
Now, I'm working on the email/letter packet that participants will get from us that cover more details about the event + the 事前資料 that they need to have in order to participate. But my coworker was saying that we need to add additional information, either in email or letter form, explaining how to troubleshoot common issues on Zoom, etc. because she's convinced people who don't know how to actually use Zoom are coming. And she said that in the times she herself has done Zoom events, the organization was very thorough about explaining what Zoom is/encouraging people to use their computers and not their phones, etc. so she thinks we should be equally thorough in our explainations to these particpants.
While I'm hardly any expert on the matter, I have yet to have an organization hand hold me through Zoom, both in the US and in Japan. So I'm wondering if this is just a generational thing? And that the kinds of things I have participated in via Zoom so far have been aimed at people my age, so maybe it was just assumed we already knew how to use Zoom? But if you can't use it at all why would you sign up for a Zoom event???
Now, I'm working on the email/letter packet that participants will get from us that cover more details about the event + the 事前資料 that they need to have in order to participate. But my coworker was saying that we need to add additional information, either in email or letter form, explaining how to troubleshoot common issues on Zoom, etc. because she's convinced people who don't know how to actually use Zoom are coming. And she said that in the times she herself has done Zoom events, the organization was very thorough about explaining what Zoom is/encouraging people to use their computers and not their phones, etc. so she thinks we should be equally thorough in our explainations to these particpants.
While I'm hardly any expert on the matter, I have yet to have an organization hand hold me through Zoom, both in the US and in Japan. So I'm wondering if this is just a generational thing? And that the kinds of things I have participated in via Zoom so far have been aimed at people my age, so maybe it was just assumed we already knew how to use Zoom? But if you can't use it at all why would you sign up for a Zoom event???
